Contact Facebook Directly | ask Facebook A Question
By
MUFY UJASH
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Monday, April 6, 2020
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Contact Facebook Office
If you dial either of the Palo Alto-area telephone number you'll easily find for the social networks huge system through on the internet search (those are 650-543-4800 and also 650-308-7300, for the document), you'll get a recording. It will certainly chat you through a series of food selections, each alternative of which will eventually guide you to send out an email to a proper account. These consist of press@FB.com for media inquiries and records@FB.com for police worries.
But if you struck 1 for customer care? The recording will certainly guide you to click words "Help" stating that it's "found at the bottom of any Facebook page." Here's things: it isn't. In fact, if you get on your main Facebook feed, there is no "base" of the page.
Here are a couple of points you can do rather.
Contact Facebook Directly
Just how to contact Facebook customer support
If you wish to contact Facebook, you'll initially need to log into your account. Then seek out at the top right edge of the screen. There, you'll see a little enigma inside a dark circle. Click it, then from the dropdown menu, choose "Report a Problem."
Another menu will pop up that features 3 clickable alternatives. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or a trouble with your account like, state, problem publishing pictures, you'll recognize where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload problem, e.g.). But also for even more basic customer care inquiries, Facebook is rather ambiguous.
Your best option may be to do an end run around the people from Facebook itself, and also instead go to the Help Community and asking other platform users like on your own.
Just how to ask the Facebook Help Community a question
From any type of Facebook web page, once more click that question mark on top right of the web page. At the top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center web page, scroll down regarding you can. On the left near the bottom of the web page, click "Visit Help Community".
You will be taken to a web page where lots of questions have actually already been addressed, however where you can also upload your own concern. At the top right of the Help Community web page is a gray box with words "Ask a Question".
Hit that web link. On the following web page, choose the ideal Topic and Sub-Topic, then type your question. Now it's time for some waiting. No matter where you posted your query, you can go to your "support Inbox" from the menu that falls from that exact same question mark to see if anybody, be it a valuable Community member or real staffer, has actually made a decision to offer you a hand.
How to contact Facebook using other social media sites platforms
One more way to try to get in touch with Facebook is to reach out to them with or state them on another social networks system. You can send out a straight message to FB using Twitter or use their @Facebook Twitter account in a Tweet you publish. If it obtains enough traction, they will likely see it.
That's about Contact Facebook Directly. So also can you come close to via Instagram, consisting of Facebook in a blog post, yet unless you get a lot of love on that particular breeze, chances are you're better back on the Facebook Help Center.