How I Contact Facebook Customer Service | ask Facebook A Question
By
MUFY UJASH
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Monday, May 11, 2020
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Contact Facebook Office
If you call either of the Palo Alto-area telephone number you'll conveniently locate for the social media sites huge system via on-line search (those are 650-543-4800 and 650-308-7300, for the record), you'll get a recording. It will certainly speak you with a series of menus, each choice of which will inevitably direct you to send an email to a suitable account. These consist of press@FB.com for media inquiries and records@FB.com for police concerns.
But if you hit 1 for customer service? The recording will certainly direct you to click the word "Help" claiming that it's "found at the bottom of any Facebook page." Here's things: it isn't. As a matter of fact, if you're on your primary Facebook feed, there is no "base" of the page.
Here are a couple of things you can do rather.
How I Contact Facebook Customer Service
How to contact Facebook customer support
If you wish to contact Facebook, you'll initially require to log into your account. Then search for on top right corner of the display. There, you'll see a little question mark inside a dark circle. Click it, then from the dropdown menu, choose "Report a Problem."
An additional menu will pop up that functions three clickable alternatives. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or an issue with your account like, say, problem posting images, you'll understand where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload issue, e.g.). But also for more general customer care questions, Facebook is rather inscrutable.
Your best option might be to do an end run around the people from Facebook itself, and instead go to the Help Community and also asking various other platform individuals like on your own.
How to ask the Facebook Help Community a concern
From any type of Facebook page, again click that enigma at the top right of the page. On top of the dropdown menu you'll see words "Help Center" Click there.
On the Help Center page, scroll down as far as you can. On the left near all-time low of the page, click "Visit Help Community".
You will certainly be required to a web page where great deals of concerns have already been answered, however where you can additionally post your very own inquiry. At the top right of the Help Community page is a gray box with the words "Ask a Question".
Struck that link. On the next page, pick the ideal Topic as well as Sub-Topic, then kind your question. Currently it's time for some waiting. No matter where you posted your inquiry, you can go to your "support Inbox" from the menu that falls from that very same question mark to see if any person, be it an useful Community participant or real staffer, has actually made a decision to give you a hand.
Just how to contact Facebook using other social media systems
An additional way to try to get in touch with Facebook is to reach out to them via or mention them on an additional social networks platform. You can send out a direct message to FB via Twitter or utilize their @Facebook Twitter account in a Tweet you post. If it obtains sufficient traction, they will likely see it.
That's about How I Contact Facebook Customer Service. So as well can you come close to by means of Instagram, including Facebook in a post, but unless you get a great deal of love on that snap, chances are you're better back on the Facebook Help Center.